Small Business Banking Satisfaction Reaches Record High in 2020


The J.D. Power 2020 U.S. Small Business Banking Satisfaction Study reveals it is at a record high during the pandemic. This is taking place even though customers are having less access to branch offices, a remote workforce, and the administration of the $669 billion Paycheck Protection Program (PPP) by banks.

Overall, the study says the performance in the small business sector is strong. However, there is a 

gap between the satisfaction of smaller businesses and their larger small business associates.

The J.D. Power 2020 U.S. Small Business Banking Satisfaction Study reveals it is at a record high during the pandemic. This is taking place even though customers are having less access to branch offices, a remote workforce, and the administration of the $669 billion Paycheck Protection Program (PPP) by banks.

Overall, the study says the performance in the small business sector is strong. However, there is a gap between the satisfaction of smaller businesses and their larger small business associates.


In the Northeast region, Capital One takes the top spot with 857 and in the South region, Capital One is first with a score of 856, while in the West, Chase keeps the top spot for the eighth year with a score of 828.


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